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No reception of 4K channels on Samsung UHD TV

jeandubois's Photo jeandubois 29 Mar 2016

I recently got a Samsung UHD (4K) TV. As there are some free-to-air 4k-transmissions on astra 19.2E I tried whether I could receive those with it. Unfortunately non of the 4K-channels

works. I'm not the only one having this problem as I saw the same problem in TECTIME-TV   (), Unfortunately the solution given by

Dr. Dish (scanning with Network Search Enabled) doesn't work. I also contacted Samsung but until now they don't seem to have a clue. I think there is something wrong with the transponderlist in the TV and/or Samsung's firmware isn't ready yet to receive 4K satellite channels. Maybe someone here has more info concerning this?

 

kind regards,

jean  

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Robinson's Photo Robinson 29 Mar 2016

Does this Samsung have a built-in 4K-capable tuner?


Edited by Robinson, 29 March 2016 - 19:09.
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jeandubois's Photo jeandubois 29 Mar 2016

Does this Samsung have a built-in 4K-capable tuner?

That's what I start to wonder about too? Selling a 4K-TV with a Sat-tuner which is not 4K-capable doesn't seem "logical", but you never know; I'll try to find out.

 

kind regards,

jean

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jeandubois's Photo jeandubois 31 Mar 2016

 

Does this Samsung have a built-in 4K-capable tuner?

That's what I start to wonder about too? Selling a 4K-TV with a Sat-tuner which is not 4K-capable doesn't seem "logical", but you never know; I'll try to find out.

 

kind regards,

jean

 

After having a UK-support guy telling me the tuner was not 4k-capable. I figured out the tuner is 4K-capable, unfortunately the unicable-option is not available.

 

kind regards,

jean 

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digicon's Photo digicon 3 Apr 2016

What model is the Samsung as i have had the Astra UHD 4K test channel on 28.2° east working on both a 55" 7500 model and an 8500 model both from 2015 with the built in satellite tuners.

 

A satellite tuner does not have to be so called 4K compatible and i am flabbergasted that a samsung UK Tech person would tell you this, The tuner just picks up the signal its up to the TV to do the rest.

 

What you will find is on a UK TV set is the satellite side is preset for freesat and you have to put this into manual mode and store the frequency required for the channels you want

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DaMacFunkin's Photo DaMacFunkin 5 Apr 2016

To get the astra demo channel on my Samsung 4k tv i had to add a custom transponder in the satellite tuning section.

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