Ticketing system
#1
Posted 25 November 2009 - 07:07
I like the ticketing system that is opened for OpenPli project. But i have a question....
When i create a ticked and post it how can i modify it?
Vu+DUO4KSE, DM920UHD, Vu+Uno4KSE, SF8008Mini, 2xPulse4K, Vu+Solo2, Dreambox DM500HD, Triax 78 (7E,9E,13E,19.2E,23.5E) & 2xTriax 78 (39E)
Re: Ticketing system #2
Posted 25 November 2009 - 07:24
Some members of the PLi team can change the ticket.
Re: Ticketing system #3
Posted 25 November 2009 - 07:32
I understand that i can not modify other members creations but i must be able to modify my tickets!
Vu+DUO4KSE, DM920UHD, Vu+Uno4KSE, SF8008Mini, 2xPulse4K, Vu+Solo2, Dreambox DM500HD, Triax 78 (7E,9E,13E,19.2E,23.5E) & 2xTriax 78 (39E)
Re: Ticketing system #4
Posted 25 November 2009 - 10:15
Currently in use: VU+ Duo 4K (2xFBC S2), VU+ Solo 4K (1xFBC S2), uClan Usytm 4K Ultimate (S2+T2), Octagon SF8008 (S2+T2), Zgemma H9.2H (S2+T2)
Due to my bad health, I will not be very active at times and may be slow to respond. I will not read the forum or PM on a regular basis.
Many answers to your question can be found in our new and improved wiki.
Re: Ticketing system #5
Posted 25 November 2009 - 16:56
Every authenticated user has TICKET_APPEND rights. The ticketing system doesn't have the option to modify already posted information, only the administrator can do that.
Currently in use: VU+ Duo 4K (2xFBC S2), VU+ Solo 4K (1xFBC S2), uClan Usytm 4K Ultimate (S2+T2), Octagon SF8008 (S2+T2), Zgemma H9.2H (S2+T2)
Due to my bad health, I will not be very active at times and may be slow to respond. I will not read the forum or PM on a regular basis.
Many answers to your question can be found in our new and improved wiki.
Re: Ticketing system #6
Re: Ticketing system #7
Posted 26 November 2009 - 07:39
Well, I read all tickets and I already fixed a typo in your ticket 110I see!m But if someone make a small mistake in the ticket is very bad that only administrators can correct it!
So, if there's no technical solution yet, just add a message to the ticket and an administrator can correct it.
Re: Ticketing system #8
Re: Ticketing system #9
Posted 26 November 2009 - 12:42
Agree. But unfortunately Trac doesn't have support for a TICKET_MODIFY_BY_OWNER right. I will report this to the Trac development team as a feature request.I see!m But if someone make a small mistake in the ticket is very bad that only administrators can correct it!
Currently in use: VU+ Duo 4K (2xFBC S2), VU+ Solo 4K (1xFBC S2), uClan Usytm 4K Ultimate (S2+T2), Octagon SF8008 (S2+T2), Zgemma H9.2H (S2+T2)
Due to my bad health, I will not be very active at times and may be slow to respond. I will not read the forum or PM on a regular basis.
Many answers to your question can be found in our new and improved wiki.
Re: Ticketing system #10
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