Andreas

Hi, I'm posting here on advise from Argolis sales and support, I'm having problems with updating the Smargo Smartreader V2 that I purchased/received this week.

I've downloaded the smartreader2update and smartreader2tool both for windows and linux, and ran it on several machines (windows 7 all updates/ubuntu 12.04 all updates).

On both platforms the device starts blinking blue (LED) upon insertion, but update attempts fail.. below is some information for each platform - if anyone can offer help/suggestion/insight it's appreciated.

This is the output of "dmesg" in ubuntu:

[63464.696069] usb 3-1: new full-speed USB device number 2 using uhci_hcd

[63464.867132] usb 3-1: New USB device found, idVendor=0403, idProduct=6001

[63464.867142] usb 3-1: New USB device strings: Mfr=1, Product=2, SerialNumber=3

[63464.867149] usb 3-1: Product: Smartreader2 plus

[63464.867155] usb 3-1: Manufacturer: Argolis BV

[63464.867160] usb 3-1: SerialNumber:         

[63464.943006] usbcore: registered new interface driver usbserial

[63464.943022] usbcore: registered new interface driver usbserial_generic

[63464.943032] usbserial: USB Serial support registered for generic

[63464.954879] usbcore: registered new interface driver ftdi_sio

[63464.954891] usbserial: USB Serial support registered for FTDI USB Serial Device

[63464.954969] ftdi_sio 3-1:1.0: FTDI USB Serial Device converter detected

[63464.954989] usb 3-1: Detected FT232BM

[63464.954991] usb 3-1: Number of endpoints 2

[63464.954992] usb 3-1: Endpoint 1 MaxPacketSize 64

[63464.954994] usb 3-1: Endpoint 2 MaxPacketSize 64

[63464.954996] usb 3-1: Setting MaxPacketSize 64

[63464.958168] usb 3-1: FTDI USB Serial Device converter now attached to ttyUSB0

But still I get this error when running the update:

./smartreader2update 

COM_ERROR (/dev/ttyUSB0)

And in Windows 7 no drivers are installed, the device is simply listed as "Smartreader plus" - and the update executable just keeps asking me to insert the device.. please see attached pic of the device manager

Anyone had this problem? I've contacted the selling site, the argolis sales/support - and they pointed me here(?)

//Br, Andreas